Got an Amazon recall text? How to tell if it’s real
Do not tap the link. Real Amazon recalls show up inside your Amazon account, and every official recall is public. Here is how to check in two minutes.
Short answer: Amazon says it notifies buyers of a recalled product with a personalized email and an alert banner on “Your orders” (Amazon). A text that offers a refund “without returning the item” if you click a link is the scam the FTC warned about (FTC, July 2025). Either way, check inside the Amazon app, never through the message.
How to check a recall message in 2 minutes
- Don't tap the link and don't reply. Replying tells scammers your number is active.
- Open the Amazon app or type amazon.com into your browser yourself. Go to Your orders. A real recall shows a banner there that leads to Your Recalls and Product Safety Alerts.
- Compare with the official recall. Search the product on our list of Amazon recalls (82 in the last 90 days, each linked to the CPSC or FDA notice) or at CPSC.gov. No official recall for that product: the message is fake.
- Report it. Forward the text to 7726 (SPAM) or use your phone's “report junk” option, then delete it. Report the scam at ReportFraud.ftc.gov and to Amazon through its self-service report tool (or reportascam@amazon.com if you are not a customer).
Real recall notice or fake text?
| Real Amazon recall | Typical scam | |
|---|---|---|
| Where it shows up | Email to the buyer plus a banner on “Your orders” in your account | Text or email with a link to a page that only looks like Amazon |
| What it says | Names the recalled product, the hazard and links to the official recall | “Routine quality inspection”, “your order has been recalled”, no product details |
| The refund | Handled in your Amazon account (refund, return, repair, or proof of destruction) | “Full refund, no need to return” after you sign in or enter card details on the link |
| Pressure | Amazon warns that scammers create false urgency (Amazon) | “Act now”, “refund expires today” |
| Payment details | Amazon says it only takes payment in its app, website or stores (Amazon) | Asks for card number, one-time code or Amazon password |
Why real Amazon recall emails exist
Recalls of products sold on Amazon are common: this site lists 419 official recalls that name Amazon, 360 of them from the CPSC (consumer products). Since 2023 Amazon collects them on a “Your Recalls and Product Safety Alerts” page. In January 2025 the CPSC ordered Amazon, for products it ruled Amazon had distributed, to email the original buyers, show the recall on each buyer's “Your Orders” page and refund buyers who send proof that they destroyed the product (CPSC order). That is why some real notices ask you to destroy an item, and why scammers copy them.
Latest official Amazon recalls
- Allstar Recalls Sharper Image Tabletop and Infinity Fire Pits Due to Risk of Serious Injury from Burn and Fire Hazards
- QIOMALA Pressure Washers Recalled Due to Serious Risk of Injury or Death from Shock and Electrocution Hazards
- Kakgold Recalls 4WD Remote-Controlled Car Toys Due to Risk of Serious Injury or Death from Battery Ingestion; Violate Mandatory Standard for Toys
- Boshengya Recalls Rugs Due to Risk of Serious Injury or Death from Fire Hazard; Violate Mandatory Standard for Carpets and Rugs
- Bose Recalls Lithium-Ion Battery Packs for S1 Pro and S1 Pro+ Bluetooth Speaker Systems Due to Risk of Injury from Fire and Overheating Hazards
- Arlopu Recalls Slide Playsets Due to Risk of Serious Injury and Death from Head and Neck Entrapment Hazards
- Little Giant Recalls Ladders with Rapid Locks Due to Risk of Serious Injury from Fall Hazard
- Jiastfeng Recalls HAUOMS Eight-drawer Dressers Due to Risk of Serious Injury or Death from Tip-Over and Entrapment Hazards; Violate Mandatory Standard for Clothing Storage Units
Common questions
Does Amazon send recall notices by text message?
Amazon says it tells buyers of a recalled product with a personalized email and an alert banner on their “Your orders” page, which links to the “Your Recalls and Product Safety Alerts” page. Whatever channel a message comes through, check it by opening the Amazon app or typing amazon.com yourself, not through the link in the message.
Is the “routine quality inspection” refund text from Amazon real?
No. The FTC warned in July 2025 about texts that claim an item failed a “routine quality inspection” or was recalled and offer a full refund without returning it if you click a link. There is no refund: it is a phishing scam to steal money or personal information.
How do I see which of my Amazon orders were recalled?
Sign in on the Amazon app or website and open “Your orders”. If something you bought was recalled, Amazon shows a banner there that leads to “Your Recalls and Product Safety Alerts”, with the hazard and the refund, return or repair options.
Can a real Amazon recall ask me to destroy the product?
Yes. Under a January 2025 CPSC order, Amazon must refund the purchase price to buyers who submit proof that they destroyed or disposed of certain recalled products. A real request comes through your Amazon account, not through a link in a text, and never asks for card details outside Amazon.
I clicked the link. What now?
If you signed in on the fake page, change your Amazon password in the app right away, turn on two-step verification and check your orders, addresses and payment methods. If you entered card details, call your bank. Report it at ReportFraud.ftc.gov; if personal data was taken, IdentityTheft.gov has a recovery plan.
Sources: Amazon: “Your Recalls and Product Safety Alerts” · Amazon: tips to avoid scams · FTC consumer alert · CPSC order to Amazon (Jan 2025) · IdentityTheft.gov. Checked Nov 8, 2026.
Store Recalls is not affiliated with Amazon. We list official recalls from the CPSC, FDA and USDA that name Amazon.