Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Injury (fall, cut, crash)Product

Date: Oct 1, 2026
Company: Gazelle USA LLC, of Santa Cruz, California
Product: Urban Arrow Cargo Electric Bikes
Reason: The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
Hazard: Injury (fall, cut, crash)
Units: About 1,032 (In addition, about 134 were sold in Canada)
Remedy: Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Source: CPSC

How to identify the product

This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
Sold at: Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000. |
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.

Facts are taken from the official notice. If anything here differs from it, the official notice is correct.