Trividia Health Correction for TRUE METRIX Blood Glucose Monitoring Systems

Date

May 1, 2026

Company

Trividia Health, Inc.

Brand

TRUE METRIX

Product

Blood Glucose Monitoring Systems

Reason

As currently written, the Owner’s Booklets/System Instructions for Use fails to emphasize that users must seek medical attention immediately if they receive an E-5 error code and are experiencing symptoms of high glucose.

Hazard

Other

Source

FDA

How to identify the product

• Patients continuing to use their TRUE METRIX device should follow the updated instructions if they receive an E-5 Error Code.”
• Since the February 6, 2026 communication, Trividia Health has been actively updating the labeling and providing messaging to ensure that users are aware of the updated instructions for the E-5 Error Code.
• Users will already be seeing the new E-5 Error Code message in TRUE METRIX Meter boxes and in test strip boxes.
• Patients continuing to use their TRUE METRIX device should follow the updated instructions if they receive an E-5 Error Code.
• This updated notice affects all TRUE METRIX, TRUE METRIX AIR, TRUE METRIX GO and TRUE METRIX PRO branded Blood Glucose Meters distributed in the United States.
• This includes our cobranded products sold under store or distribution partner names.

Official notice (FDA)

Facts are taken from the official notice. If anything here differs from it, the official notice is correct.